Delivery & Returns

Delivery time provided is a guideline only, and does not take into account possible delays that may arise due to payment authorization. We aim to dispatch all orders within 48 hours with the exception of sale periods where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and may vary sometimes due to factors beyond our control. We are not responsible for any delays caused by destination customs clearance processes. Or by factors such as a transportation strike or disruption of delivery services in any area due to any reason whatsoever. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.

Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including pin code and a mobile number. We cannot initiate a refund coupon if the customer has provided wrong or incomplete shipping address.

All domestic orders should take about 5 working days for delivery from the date of purchase. International orders take a minimum of 10 working days for delivery from the date of purchase. Orders are not shipped on the weekends or holidays. You will receive emails once your order has been dispatched.

Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.

Is There An Additional Shipping Charge ?

Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.

How Long Will It Take For My Order To Reach Me ?

This depends on whether the products in your order, mode of payment and on your location. We dispatch our products from Monday to Friday, and it takes another 3 to 10 working days for the order to reach you based on your location. Some products are on free –shipping or sale, please expect a short delay in the dispatch of these products. The relevant product page will have these details mentioned.

Mode Of Payment

  • Prepaid Orders: Once you place an order, we will try and dispatch most products within 48 working hours itself. But this is based on the product.
  • Cash On Delivery Orders: - We will dispatch your order the next working day after the cash on delivery order is confirmed. But this is based on the product.

Will All The Items In My Order Be Shipped In The Same Box ?

We try our best to dispatch all products in one shipment for your convenience. In case you have ordered from multiple brands, the order will be dispatched as and when pieces from your order are available. If you wish for us to dispatch your complete order in one lot , please contact us on +91 9810005576 or at contact@silverrattle.in .

Free Shipping

If your total invoice amount is more than INR 5000 you will be eligible for free shipping in India. Delivery time is 7-10 working days after dispatch from the warehouse for the free shipping option.Our delivering agency will require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified an alternate recipient for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) as evidence of delivery.

Product prices include all taxes and duties applicable for deliveries anywhere in India. However international deliveries may attract a customs duty or/and VAT as may be the applicable law in the country of delivery and these are over and above the price quoted on the site. The shipping agency would be providing you with an invoice for customs duties and local VAT if applicable.

In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t’ collect his /her order from the Shipping agency (like DHL ,Fedexetc .), then we will not be liable torefund any amount for such orders.

Most of our items can be returned/exchanged for a new product or store credit. Please read the individual product page for more details. For products that can be exchanged, we adopt a 15-DAY FREE RETURN / EXCHANGE policy as long as the returned products are unused, unwashed, and returned with all original packaging and tags. Do note, free gifts/products won or received in promotional offers, and products purchased on Sunday Surprise cannot be returned or exchanged.

How Do I Know If An Item Is Eligible For Return ?

Most of our items can be returned/exchanged for a new product or store credit. Please read the individual product page for more details. For products that can be exchanged, we adopt a 15-DAY FREE RETURN / EXCHANGE policy as long as the returned products are unused, unwashed, and returned with all original packaging and tags. Do note, free gifts/products won or received in promotional offers, or otherwise mentioned on the product page cannot be returned or exchanged.

How Does My Refund Work ?

You will get a credit voucher on your registered email for the eligible refund amount you paid which is valid for one year.

What If I Receive A Damaged / Defective /Wrong Product ?

We Quality Control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 24 to 48 hours of receiving your order with pictures at contact@silverrattle.in and we will take care of the rest.

Do You Have A Reverse Pickup Service ?

Yes, we have a free reverse-pickup service.We will arrange for a representative of the courier company to pick up the product from you in 3-5 working days. Please keep the parcel ready and packaged as you have received it with all the tags and original packing intact and enclose a copy of the bill or a paper with your order number. In case your pincode is not serviceable by our team, you will need to courier the product back to us at your own cost and we will be sure to reimburse an additional Rs.50 in the form of store credit.

What Is The Process To Return A Product ?

Contact our Rattle Support Team on +91 9810005576 or at contact@silverrattle.in. We will need the order number , products you wish to return and the reason.

How Long Will It Take To Process My Return ?

It will take 15 to 25 working days for you to receive a replacement or store credit.